Terms & Conditions
Last Updated: August 2026
Welcome to Kushveda, operated by Kushveda Naturals. These Terms & Conditions govern your access to and use of our website, products, services, and online store.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Kushveda
Kushveda is a wellness brand operated by Kushveda Naturals, offering natural food, nutrition, and wellness products through our online store.
Throughout these Terms & Conditions, the terms “Kushveda,” “we,” “us,” and “our” refer to Kushveda and Kushveda Naturals, as applicable.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer and sell our products online.
2. Eligibility & Use of Website
By using this website, you confirm that you are legally capable of entering into a binding agreement or are accessing the website under the supervision of a parent or legal guardian where required.
You agree not to use our website:
- For any unlawful or fraudulent purpose
- To provide false, inaccurate, or misleading information
- To interfere with the security or proper functioning of the website
- To attempt unauthorised access to our website, systems, or customer information
- To transmit malicious code, viruses, or other harmful material
- To reproduce, copy, or commercially exploit our website content without permission
We reserve the right to restrict or terminate access to our website where misuse or violation of these Terms is identified.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, packaging information, pricing, and other information displayed on our website are accurate.
However, actual product packaging, colour, appearance, label design, or presentation may occasionally vary slightly from website images due to photography, screen settings, packaging updates, manufacturing changes, or other reasonable factors.
Customers should always read the information, ingredients, directions for use, warnings, and other details provided on the physical product packaging before consumption or use.
4. Food, Nutrition & Wellness Disclaimer
Kushveda offers products intended for food, nutrition, and general wellness purposes, as applicable to each product.
Information available on our website, product pages, blogs, advertisements, social media, packaging, or other communication channels is provided for general informational purposes only.
Such information should not be considered a substitute for professional medical advice, diagnosis, or treatment.
Unless specifically authorised and represented in accordance with applicable law, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual experiences may vary.
Customers who are pregnant or nursing, taking medication, have allergies, dietary restrictions, an existing medical condition, or have other specific health concerns should consult an appropriate qualified healthcare professional before introducing a new food, nutrition, or wellness product into their routine.
5. Pricing & Taxes
All prices displayed on the Kushveda website are in Indian Rupees (₹) unless otherwise stated.
We reserve the right to change product prices at any time without prior notice.
Applicable taxes, shipping charges, delivery fees, or other charges, where applicable, will be displayed during checkout or communicated before completion of the purchase.
If a product is displayed at an incorrect price because of a typographical, technical, or system error, we reserve the right to correct the error and take appropriate action regarding affected orders, subject to applicable law.
6. Orders & Order Acceptance
When you place an order through our website, you agree to provide complete and accurate information, including your name, contact details, billing information, and delivery address.
Receipt of an order confirmation does not necessarily constitute final acceptance of your order.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Suspected fraudulent or unauthorised transactions
- Incorrect or incomplete customer information
- Delivery limitations
- Technical or operational errors
If we cancel an order after receiving payment, the applicable amount will be refunded through the appropriate payment method in accordance with our refund procedures.
7. Payments
Payments made through the Kushveda website may be processed by third-party payment gateways and financial service providers.
Customers agree to provide accurate, complete, and authorised payment information.
Kushveda is not responsible for payment failures, delays, or errors caused by your bank, card issuer, UPI provider, payment gateway, network provider, or another third-party payment service.
We do not necessarily receive or store your complete card, UPI, banking, or other sensitive payment credentials.
8. Shipping & Delivery
Orders will be delivered to the shipping address provided by the customer at the time of checkout.
Customers are responsible for ensuring that their shipping address, PIN code, phone number, and other delivery information are complete and accurate.
Delivery timelines displayed or communicated by Kushveda are estimates and may vary due to factors including:
- Delivery location
- Courier or logistics operations
- Public holidays
- Weather conditions
- Operational disruptions
- Events outside our reasonable control
Detailed terms regarding order dispatch and delivery are available in our Shipping Policy.
9. Cancellations, Returns, Replacements & Refunds
Cancellations, returns, replacements, and refunds are governed by the applicable Cancellation, Return & Refund Policy published on our website.
As many Kushveda products are food, nutrition, wellness, or consumable products, opened, used, consumed, tampered-with, or otherwise non-resalable products may not be eligible for return, except where required under applicable law or specifically permitted under our policy.
Customers are encouraged to review the Cancellation, Return & Refund Policy before placing an order.
10. Offers, Discounts & Promotional Codes
Kushveda may periodically provide inaugural offers, discounts, promotional codes, bundles, special pricing, or other promotional benefits.
Unless otherwise specifically stated:
- Promotional offers are valid only for the specified period.
- Minimum order values may apply.
- Certain products or categories may be excluded.
- Multiple offers or coupon codes may not be combined.
- Discounts cannot be exchanged for cash.
- Promotional benefits apply only to eligible purchases.
- Offers may be subject to stock availability.
For offers based on minimum purchase value, eligibility will be determined according to the conditions communicated with the respective promotion.
Kushveda reserves the right to modify, suspend, withdraw, or discontinue an offer where reasonably necessary, subject to applicable law.
11. Account Information
Where our website allows customers to create accounts, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
Please notify us promptly if you believe that your account has been accessed or used without authorisation.
We reserve the right to suspend accounts where fraudulent, abusive, or otherwise inappropriate activity is reasonably suspected.
12. Intellectual Property Rights
All content available through the Kushveda website, including but not limited to the:
- Kushveda name and logo
- Brand identity
- Product names
- Product photographs
- Graphics and illustrations
- Website design
- Videos
- Written content
- Marketing materials
- Packaging presentation
is owned by, licensed to, or otherwise lawfully used by Kushveda/Kushveda Naturals unless stated otherwise.
No website content may be copied, reproduced, modified, distributed, republished, commercially exploited, or used without prior written permission, except where permitted by applicable law.
13. Reviews, Feedback & User-Submitted Content
Where customers are permitted to submit product reviews, photographs, comments, testimonials, feedback, or other content, such submissions must not contain material that is:
- False or intentionally misleading
- Unlawful
- Defamatory or abusive
- Obscene or offensive
- Fraudulent
- Infringing upon another person's intellectual property or other rights
We reserve the right to moderate or remove user-submitted content that violates these Terms, our policies, or applicable law.
14. Third-Party Services & Links
Our website may use or provide access to third-party services, including payment gateways, logistics providers, analytics tools, social media platforms, communication providers, and other technology services.
Our website may also contain links to external websites.
These third-party services and websites operate independently and may have their own terms, conditions, and privacy policies.
Kushveda is not responsible for the independent content, privacy practices, availability, or security of third-party websites and services, except to the extent required under applicable law.
15. Privacy & Personal Information
Personal information collected through the Kushveda website is handled in accordance with our Privacy Policy.
Information may be processed by service providers where reasonably necessary for activities including:
- Order processing
- Payment processing
- Shipping and delivery
- Customer support
- Website functionality
- Analytics
- Marketing and communication
Customers are encouraged to review our Privacy Policy for more information regarding how personal information is collected, used, stored, and protected.
16. Website Availability
We aim to keep our website accessible and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times.
The website may occasionally be unavailable because of maintenance, updates, technical issues, third-party service interruptions, or circumstances outside our reasonable control.
We may modify, update, suspend, or discontinue certain website features when reasonably necessary.
17. Limitation of Liability
To the extent permitted by applicable law, Kushveda and Kushveda Naturals will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use of or inability to use our website or services.
Customers are responsible for following the instructions, recommended usage, storage instructions, warnings, and other information provided with the respective product.
Nothing contained in these Terms & Conditions is intended to exclude, limit, or restrict any statutory rights or liabilities that cannot legally be excluded or limited under applicable Indian law.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Kushveda and Kushveda Naturals harmless from claims, losses, damages, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person's rights.
19. Changes to These Terms & Conditions
We may revise these Terms & Conditions periodically to reflect changes in our products, services, website functionality, business practices, policies, or applicable legal requirements.
The latest version will be published on this page along with an updated Last Updated date.
Your continued use of our website after an update will constitute acknowledgement of the revised Terms to the extent permitted under applicable law.
20. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other mandatory legal requirements, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Faridabad, Haryana, India.
Nothing in this clause is intended to restrict any rights available to consumers under applicable law.
21. Contact Information
For questions regarding these Terms & Conditions, your order, our products, or our website, please contact us:
Kushveda
Operated by: Kushveda Naturals
Email: care@kushveda.com
Phone: +91 8851330935
Business/Registered Address: Kushveda Naturals, Faridabad – 121003
Website: www.kushveda.com