Return, Refund & Exchange Policy

Last Updated: August 2026

At Kushveda, operated by Kushveda Naturals, we take care to ensure that our products reach you safely and in good condition.

As Kushveda products include food, nutrition, wellness, and consumable products, returns and exchanges are subject to certain restrictions for hygiene, safety, and quality reasons.

Please read this policy carefully before placing an order.

1. Return Eligibility

Due to the consumable nature of our products, we generally do not accept returns or exchanges for products that have been opened, used, consumed, or tampered with, except where required by applicable law.

A return, replacement, or refund request may be considered if:

You received a damaged product.
You received a defective product.
You received an incorrect product.
The product received is different from the product ordered.
An item is missing from your order.
The product packaging was materially damaged or tampered with at the time of delivery.
There is another genuine fulfilment issue attributable to us, subject to verification.

2. Reporting an Issue

If you receive a damaged, defective, incorrect, tampered, or incomplete order, please contact us within 48 hours of delivery.

Email us at care@kushveda.com or contact us at +91 8851330935 with:

Your order number
Your registered name and contact details
A brief description of the issue
Clear photographs of the product
Photographs of the outer packaging and shipping label
An unboxing video, where available

Please retain the original product and packaging until your request has been reviewed.

Requests submitted after the specified period may not be eligible, except where otherwise required under applicable law.

3. Conditions for Returns

Where a return is approved, the product should generally:

Be unused and unopened
Have its original seal intact
Be in its original packaging
Include the original labels and accessories, if any
Be accompanied by proof of purchase/order details

Products returned without prior approval from Kushveda may not be accepted.

4. Non-Returnable Products

Unless the product is damaged, defective, incorrectly supplied, or otherwise eligible under applicable law, we generally cannot accept returns or exchanges for:

Opened products
Used or partially consumed products
Products with broken or removed seals
Products damaged after delivery due to improper handling
Products stored contrary to the storage instructions
Products returned because of personal taste or preference
Products purchased from a third-party marketplace or retailer
Products without sufficient proof of purchase
Products returned after the applicable return/reporting period

For products purchased through third-party marketplaces or authorised retailers, please contact the respective seller or platform according to their applicable return and refund policy.

5. Exchange & Replacement

Where an eligible issue is verified, Kushveda may offer a replacement or exchange, depending on the circumstances and product availability.

Replacement may be offered in cases such as:

Damaged product received
Incorrect product received
Defective product received
Missing item from an order

If the same product is unavailable, we may offer an appropriate alternative or refund, subject to your agreement and applicable law.

6. Refunds

Where a refund is approved, it will generally be processed to the original payment method used for the purchase.

Once approved and initiated by us, the time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other financial service provider.

Any applicable refund will be subject to the circumstances of the order and applicable law.

7. Shipping Charges

Where a return or replacement is required because of an error attributable to Kushveda, such as an incorrect, damaged, or defective product, eligible return/replacement shipping costs will be handled by us as applicable.

Original shipping or delivery charges may not be refundable in cases unrelated to an error attributable to Kushveda, except where required under applicable law.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation may be possible only if the order has not yet been processed or dispatched.

Once an order has been processed, packed, or handed over to the courier/logistics partner, cancellation may no longer be possible.

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be processed to the original payment method.

9. Refused or Undeliverable Orders

Customers are responsible for providing accurate delivery details while placing an order.

If an order cannot be delivered because of:

An incorrect or incomplete address
Incorrect contact information
Repeated unsuccessful delivery attempts
Customer refusal without a valid reason
Customer unavailability

any refund or re-shipment, where applicable, may be subject to shipping and handling costs incurred by Kushveda, subject to applicable law.

10. Product Taste, Colour & Natural Variation

Kushveda products may contain natural ingredients.

Because of the natural characteristics of ingredients and variations between batches, there may be reasonable differences in colour, aroma, texture, or taste between products or batches.

Such natural variation alone will generally not be considered a defect, provided the product otherwise meets applicable quality and safety requirements.

11. Products Purchased During Offers

Products purchased during promotional offers, inaugural offers, discounts, or other campaigns remain subject to this Return, Refund & Exchange Policy.

The discounted nature of a purchase does not affect your rights in relation to eligible damaged, defective, incorrect, or otherwise qualifying products.

However, promotional discounts themselves are not refundable or exchangeable for cash.

12. Refund or Replacement Verification

All requests may be subject to verification by Kushveda.

We may request additional photographs, videos, packaging information, batch details, or other reasonable information necessary to assess the issue.

Submitting a request does not automatically guarantee a refund, return, or replacement.

Once the request has been reviewed, our team will communicate the available resolution based on the circumstances and applicable law.

13. Contact Us

For return, refund, exchange, replacement, cancellation, or order-related assistance, please contact:

Kushveda
Operated by: Kushveda Naturals
Email: care@kushveda.com
Phone: +91 8851330935
Business/Registered Address: Kushveda Naturals, Faridabad – 121003
Website: www.kushveda.com

Please mention your order number when contacting us so that we can assist you efficiently.